About the Speakers
Lead Solutions Consultant
Digital transformation expert with over
18 years of experience as a consultant in service management, design and implementation of governance strategies, audits and compliance.
With over two decades in IT consulting and solution architecture, specializing in ServiceNow, strategic partnerships, and large-scale solution design, his expertise spans complex service delivery and high-impact transformations.
I’m not an Inetum customer. Can I join?
You sure can. The sessions are complimentary for existing customers and new friends.
What if I register but can't make it?
It’s all good. You can register for another session at a more convenient time.
Will the session be recorded?
Yes, we will record the session and share with the registered participants after the webinar.
Can I ask questions?
Absolutely! These sessions are for you. Bring your questions and participate during Q&A.
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Introduction
First session
Role of CMDB & CSDM in AI-Driven Operations
- Explanation of CMDB (Configuration Management Database)
- Overview of CSDM (Common Service Data Model)
- How AI enhances data accuracy and integrity in CMDB and CSDM
- Importance of aligning CMDB with CSDM for effective service management
Second session
Understanding Service Ops
- What is ServiceOps? Bridging IT Operations and Service Management
- Enhancing Efficiency with AI and Automation
- Achieving End-to-End Visibility and Predictive Operations
Third session
Leveraging AI for Enhanced Service Operations
- Automating routine tasks and processes using AI
Use cases:
- Incident Management: AI in ticket routing and resolution
- Change Management: Predictive analysis for risk assessment
- Root Cause Analysis: AI-driven insights for faster resolution
- Benefits of proactive service management through AI
Fourth session
Real-World Applications and Success Stories
- Presentation of case studies showcasing successful implementation
- Discussion on key metrics and results achieved
- Lessons learned and best practices
Interactive Q&A
Next Steps and Closing Remarks
Introduction
First session
Role of CMDB & CSDM in AI-Driven Operations
Second session
Understanding Service Ops
Third session
Leveraging AI for Enhanced Service Operations
Fourth session
Real-World Applications and Success Stories
Interactive Q&A
Next Steps and Closing Remarks
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Frequently Asked Questions
If you have any questions regarding the event, please contact us at marketing.bulgaria@inetum.com
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Smart AI Ops for Service Excellence:
Supercharge CMDB & CSDM
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Wednesday, November 27th
Online | 10 AM CET
With three years of experience in IT Operations Management, specializing in CMDB-driven data optimization and automation to enhance operational efficiency and streamline team workflows.
Senior Solution Consultant
In today's rapidly evolving technological landscape, organizations are increasingly turning to Smart AI Ops to enhance service excellence and operational efficiency. This approach integrates artificial intelligence with IT service management practices, particularly focusing on the Configuration Management Database (CMDB) and the Common Service Data Model (CSDM).
Smart AI Ops empowers organizations to automate routine tasks, improve data accuracy, and provide predictive insights, thereby enhancing decision-making and service delivery. By supercharging CMDB and CSDM with AI capabilities, businesses can achieve greater visibility into their IT assets, streamline incident and change management processes, and proactively address service issues before they escalate.
This initiative not only reduces operational costs but also boosts overall service quality, leading to improved customer satisfaction and business outcomes. As organizations embrace these innovations, they position themselves to leverage AI's full potential, driving continuous improvement in their service operations.
FAQ