I’m not an Inetum customer. Can I join?
Absolutely! The sessions are complimentary for existing customers and new friends.
What if I register but can't make it?
Please inform us via email in case you are not abble to come. Our spots are very limited and we would give the spot to the next person in the list.
Will the session be recorded?
No, this session will be exclusive for the people who will attend in person.
Absolutely! These sessions are for you. Bring your questions and participate during Q&A.
Future Forward:
Transforming Service Operations with AI and OT Intelligence
Thursday, October 16th
© All Rights Reserved. Inetum 2025
Frequently Asked Questions
If you have any questions regarding the event, please contact us at marketing.bulgaria@inetum.com
WE ARE SERVICENOW
GEN AI CERTIFIED PARTNER
Join us in Geneva for an exclusive half-day event exploring how leading organizations are driving business impact through intelligent service operations and operational technology transformation. Discover real-world use cases, cutting-edge AI innovations, and strategic insights from industry experts and ServiceNow leaders. Whether you're optimizing service delivery, unlocking growth with AI, or modernizing your OT landscape, this event will equip you with the tools and inspiration to lead your organization into the future.
Please note: places are limited and registrations will be reviewed before confirmation.
Geneva, Switzerland
Agenda
Filip Obritzhauser
Senior Change, Configuration & Asset Manager
Greentube GmbH
Strategic Evolution in Customer Success – From Vision to Impact
Discover how Greentube aligned customer success with business strategy to drive growth and retention. This session highlights key decisions, KPIs, and cross-functional tactics that turned CSM into a strategic lever for long-term value.
10:30 - 11:00
Sebastien Catarinicchia
Advisory Solution Consultant
ServiceNow
11:00 - 11:30
Intelligent Service Operations: Unlocking Growth with Agentic AI
Implementing cyber-security in Operations Technology (OT) Domain at Procter & Gamble over 116 manufacturing plants and 50’000 supply chain employees. You will hear more about the key strategy elements, the struggles and the key success factors as well as the lessons learned…
Geoffrey Kerr
Senior Consultant &
ex-VP Industrial Cybersecurity
Procter & Gamble
Operational Technology in Motion: Turning Assets into Intelligence
As OT systems become more connected, the need for integrated cybersecurity and operational control grows. This session highlights how ServiceNow helps organizations secure and manage OT environments through unified workflows, enhanced visibility, and automated response. Discover how bridging cybersecurity and operations with ServiceNow drives resilience, efficiency, and smarter decision-making.
Driving Business Impact with Service Operations
Explore how Richemont and Greentube use ServiceNow to streamline operations and deliver measurable business value. A practical look at aligning service management with strategic goals.
Intelligent Service Operations: Unlocking Growth with Agentic AI
Discover how Agentic AI, AIOps, and Now Assist are transforming service operations. Learn how AI boosts efficiency, empowers agents, and drives growth.
Operational Technology in Motion: Turning Assets into Intelligence
As OT systems become more connected, the need for integrated cybersecurity and operational control grows. This session highlights how ServiceNow helps organizations secure and manage OT environments through unified workflows, enhanced visibility, and automated response. Discover how bridging cybersecurity and operations with ServiceNow drives resilience, efficiency, and smarter decision-making.
Dimitris Finas
Sr. Advisor
ServiceNow
09:30 - 10:00
10:00 - 10:30
Discover how Agentic AI, AIOps, and Now Assist are transforming service operations. Learn how AI boosts efficiency, empowers agents, and drives growth.
Implementing OT Cyber-security at Procter & Gamble Over 116 Manufacturing Sites and 50,000 Supply Chain Employee
Implementing OT Cyber-security at Procter & Gamble over 116 Manufacturing Sites and 50,000 Supply Chain employee
Implementing cyber-security in Operations Technology (OT) Domain at Procter & Gamble over 116 manufacturing plants and 50’000 supply chain employees. You will hear more about the key strategy elements, the struggles and the key success factors as well as the lessons learned…
09:00 - 09:30
Welcome & Opening Remarks
11:30 - 13:00
Interactive Discussion & Networking
Welcome & Opening Remarks
Interactive Discussion & Networking
