Join Inetum’s event to explore AI-powered service innovation with ServiceNow and Microsoft Azure
I’m not an Inetum customer. Can I join?
Absolutely! The sessions are complimentary for existing customers and new friends.
What if I register but can't make it?
Please inform us via email in case you are not abble to come. Our spots are very limited and we would give the spot to the next person in the list.
Will the session be recorded?
No, this session will be exclusive for the people who will attend in person.
Can I ask questions?
Absolutely! These sessions are for you. Bring your questions and participate during Q&A.
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Shaping the Future of AI-driven Business Transformation
Thursday, May 15th, 15:00 EEST
© All Rights Reserved. Inetum 2025
Frequently Asked Questions
If you have any questions regarding the event, please contact us at marketing.bulgaria@inetum.com
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Unlock the Future of Intelligent Service Operations with Inetum
Join us on May 15 at 15:00 as Inetum hosts an exclusive event designed to shape the future of AI driven business transformation. Discover how we're bringing global innovation to the local market with cutting-edge solutions powered by ServiceNow and Microsoft Azure. From harnessing the transformative power of Agentic AI to redefining service delivery through seamless integration of ServiceNow with Microsoft Copilot, this event offers forward-thinking insights, expert-led discussions, and a first look at how Inetum is poised to lead the next wave of digital transformation.
Welcome & Introduction to Inetum
Agenda
In this opening session, we’ll introduce Inetum - highlighting our strategic vision, consulting approach, and value proposition for the Bulgarian market. Learn how we’re leveraging our global footprint to deliver high-impact digital solutions tailored to local business needs.
Supercharge your Customer and Service Operations with ServiceNow Agentic AI
Keynote – ServiceNow’s Vision for CEE: Accelerating Business Transformation with AI
Mila Georgieva, ServiceNow’s CEE Sales Lead, will deliver a strategic keynote on how ServiceNow is driving growth across Central and Eastern Europe. This session will explore the platform’s expanding role in enabling business transformation through AI-powered workflows, operational intelligence, and enterprise-wide automation.
As organizations embrace the power of Agentic AI, new challenges are emerging - ranging from data quality to governance, trust, and control. While AI-driven automation promises to enhance efficiency, it also raises critical questions: How do we ensure AI behaves as expected? Is fixing our data enough, or do we need a broader strategy? Join us for an engaging discussion on the key adoption hurdles, the evolving role of AI in enterprise automation, and our solution leveraging ServiceNow to optimize AI performance.
Inetum Bulgaria
Driving Next-Level Service Delivery: Leveraging ServiceNow on Azure and Microsoft Copilot
Discover how running ServiceNow on Azure ensures robust scalability and security, while integrating Microsoft Copilot’s AI capabilities enriches service delivery through automated issue resolution and real-time insights. Combined, these solutions free resources for strategic initiatives, drive operational excellence, and foster sustainable innovation.
CEE Sales Lead
15:40 - 16:00
15:00 - 15:20
15:20 - 15:40
16:00 - 16:20
Hotel InterContinental, Sofia
Panel Discussion and Q&A
16:20 - 16:40
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